Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome! You can raise a request for Information Services using the options provided.
Parent Account Assistance
Required fields are marked with an asterisk*
{"xsrfToken":"888591adeb6ed1fa35c25d23852d164c716bfa65_lout","branding":{"id":"4","key":"sr","name":"IS Service Requests","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#000000","headerLinkHoverBGColor":"#000000","headerBadgeColor":"#000000"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Centre","sharedPortalName":"Help Centre","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"fi-FI":{"helpCenterTitle":"Tervetuloa Tukikeskus","sharedPortalName":"Tukikeskus","localeDisplayName":"Finnish (Finland)"},"uk-UA":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"Ukrainian (Ukraine)"},"en-US":{"helpCenterTitle":"Welcome to The Friends' School Request Portal","sharedPortalName":"The Friends' School Portal","localeDisplayName":"English (United States)"},"no-NO":{"helpCenterTitle":"Velkommen til Kundesenter","sharedPortalName":"Kundesenter","localeDisplayName":"Norwegian (Norway)"},"zh-CN":{"helpCenterTitle":"欢迎访问 帮助中心","sharedPortalName":"帮助中心","localeDisplayName":"Chinese (China)"},"is-IS":{"helpCenterTitle":"Velkomin(n) í Hjálparmiðstöð","sharedPortalName":"Hjálparmiðstöð","localeDisplayName":"Icelandic (Iceland)"},"nl-NL":{"helpCenterTitle":"Welkom bij het Helpcentrum","sharedPortalName":"Helpcentrum","localeDisplayName":"Dutch (Netherlands)"},"cs-CZ":{"helpCenterTitle":"Vítejte v Centrum nápovědy","sharedPortalName":"Centrum nápovědy","localeDisplayName":"Czech (Czechia)"},"ja-JP":{"helpCenterTitle":"ヘルプセンター へようこそ","sharedPortalName":"ヘルプセンター","localeDisplayName":"Japanese (Japan)"},"hu-HU":{"helpCenterTitle":"Üdvözöljük a(z) Súgóközpont oldalon","sharedPortalName":"Súgóközpont","localeDisplayName":"Hungarian (Hungary)"},"de-DE":{"helpCenterTitle":"Willkommen bei Hilfe","sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"zh-TW":{"helpCenterTitle":"歡迎使用 說明中心","sharedPortalName":"說明中心","localeDisplayName":"Chinese (Taiwan)"},"ko-KR":{"helpCenterTitle":"도움말 센터을(를) 시작합니다","sharedPortalName":"도움말 센터","localeDisplayName":"Korean (South Korea)"},"pt-BR":{"helpCenterTitle":"Bem-vindo ao Central de Ajuda","sharedPortalName":"Central de Ajuda","localeDisplayName":"Portuguese (Brazil)"},"sk-SK":{"helpCenterTitle":"Vitajte v Centrum pomoci","sharedPortalName":"Centrum pomoci","localeDisplayName":"Slovak (Slovakia)"},"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda","sharedPortalName":"Centro de ayuda","localeDisplayName":"Spanish (Spain)"},"it-IT":{"helpCenterTitle":"Benvenuto nel Centro assistenza","sharedPortalName":"Centro assistenza","localeDisplayName":"Italian (Italy)"},"ru-RU":{"helpCenterTitle":"Добро пожаловать на Центр поддержки","sharedPortalName":"Центр поддержки","localeDisplayName":"Russian (Russia)"},"pl-PL":{"helpCenterTitle":"Witamy w Centrum pomocy","sharedPortalName":"Centrum pomocy","localeDisplayName":"Polish (Poland)"},"pt-PT":{"helpCenterTitle":"Bem vindo ao Centro de Ajuda","sharedPortalName":"Centro de Ajuda","localeDisplayName":"Portuguese (Portugal)"},"ro-RO":{"helpCenterTitle":"Bine ați venit în Centru Asistență","sharedPortalName":"Centru Asistență","localeDisplayName":"Romanian (Romania)"},"sv-SE":{"helpCenterTitle":"Välkommen till Hjälpcentral","sharedPortalName":"Hjälpcentral","localeDisplayName":"Swedish (Sweden)"},"da-DK":{"helpCenterTitle":"Velkommen til Hjælp","sharedPortalName":"Hjælp","localeDisplayName":"Danish (Denmark)"},"tr-TR":{"helpCenterTitle":"Yardım Merkezi bölümüne hoş geldiniz","sharedPortalName":"Yardım Merkezi","localeDisplayName":"Turkish (Türkiye)"},"et-EE":{"helpCenterTitle":"Abikeskkond","sharedPortalName":"Abikeskkond","localeDisplayName":"Estonian (Estonia)"},"fr-FR":{"helpCenterTitle":"Bienvenue dans Centre de support","sharedPortalName":"Centre de support","localeDisplayName":"French (France)"},"vi-VN":{"helpCenterTitle":"Ch�o mừng đến Trung t�m trợ gi�p","sharedPortalName":"Trung t�m trợ gi�p","localeDisplayName":"Vietnamese (Vietnam)"},"en-GB":{"helpCenterTitle":"Welcome to the Help Centre","sharedPortalName":"Help Centre","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#074279","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/04368f9d-cb25-4fea-90e4-10443e3c7e3c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4ODg3MmM1Mi03MzYwLTQ2OTQtYWQ4YS1hNGIxZjg5MDI5ZDMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjA0MzY4ZjlkLWNiMjUtNGZlYS05MGU0LTEwNDQzZTNjN2UzYyI6WyJyZWFkIl19LCJleHAiOjE3NjUxOTAwNDIsIm5iZiI6MTc2NTE4OTQ0Mn0.iM3IADUqbN6xLg1n11D9IbuFZqUCbRgVFiid0GgkFhs&client=88872c52-7360-4694-ad8a-a4b1f89029d3&height=300&mode=fit","bannerMediaApiFileId":"04368f9d-cb25-4fea-90e4-10443e3c7e3c","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"4","key":"sr","projectId":10005,"serviceDeskId":4,"name":"IS Service Requests","description":"<p>Welcome! You can raise a request for Information Services using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","reqTypes":[{"id":"51","name":"General Service Request","descriptionHtml":"","callToAction":"General Service Request","introHtml":"<p>General Request for Service</p>","icon":10527,"iconUrl":"https://support.portal.friends.tas.edu.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[16],"key":""},{"id":"656","name":"Parent Account Assistance","descriptionHtml":"","callToAction":"Parent Account Assistance","introHtml":"","icon":10466,"iconUrl":"https://support.portal.friends.tas.edu.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[16],"key":""},{"id":"56","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://support.portal.friends.tas.edu.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"326","name":"New Employee Onboarding FOB and Key Request","descriptionHtml":"","callToAction":"New Employee Onboarding FOB and Key Request","introHtml":"<p>(Two in one) Log an IT request for new staff.</p>","icon":10688,"iconUrl":"https://support.portal.friends.tas.edu.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10688","groups":[],"key":""},{"id":"53","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://support.portal.friends.tas.edu.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""},{"id":"55","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10528,"iconUrl":"https://support.portal.friends.tas.edu.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""}],"reqGroups":[{"id":16,"name":"General Service Requests"}],"orderMapping":{"37":[293],"16":[623,590,458,392,293,51,426,491,524,425,656]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"c4f33ca1-26ac-3ac0-a28d-2969d26a0127","appLinkName":"System Confluence","appLinkUrl":"https://friendsschool.atlassian.net/wiki","spaceKey":"KB","spaceName":"Knowledge Base","spaceUrl":"https://friendsschool.atlassian.net/wiki/spaces/KB","isServer":false},"labels":[],"projectKey":"SD","serviceDeskId":4,"kbLinkDomainURLs":["https://friendsschool.atlassian.net","https://support.portal.friends.tas.edu.au"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4ODg3MmM1Mi03MzYwLTQ2OTQtYWQ4YS1hNGIxZjg5MDI5ZDMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjUxOTA2NDIsIm5iZiI6MTc2NTE4OTQ0MiwiYW5vbklkIjoiYW5vbi11c2VyIn0.RMA6Sy5r8yegixojJA67zE6yu7Yva_QN2nt696yGxlA","targetCollection":"upload-project-10005","endpointUrl":"https://api.media.atlassian.com","clientId":"88872c52-7360-4694-ad8a-a4b1f89029d3","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":656,"projectId":10005,"issueType":{"id":"10008","name":"IS Service Request"},"form":{"name":"Parent Account Assistance","descriptionHtml":"","callToAction":"Parent Account Assistance","intro":"","instructions":"","icon":10466,"iconUrl":"https://support.portal.friends.tas.edu.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["Parent Account Assistance"]},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Components","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10501"],"values":[{"value":"10468","label":" App access control","selected":false,"children":[]},{"value":"10064","label":"Hardware","selected":false,"children":[]},{"value":"10369","label":"Lost and Damaged","selected":false,"children":[]},{"value":"10237","label":"New Peripherals","selected":false,"children":[]},{"value":"10435","label":"New Staff Card","selected":false,"children":[]},{"value":"10173","label":"Off-Boarding Staff","selected":false,"children":[]},{"value":"10055","label":"On-Boaring Staff","selected":false,"children":[]},{"value":"10172","label":"Operoo","selected":false,"children":[]},{"value":"10501","label":"Parent Account","selected":false,"children":[]},{"value":"10060","label":"Printers","selected":false,"children":[]},{"value":"10138","label":"Seqta","selected":false,"children":[]},{"value":"10171","label":"Software","selected":false,"children":[]},{"value":"10402","label":"Staff Device Purchase","selected":false,"children":[]},{"value":"10336","label":"Staff Device Return","selected":false,"children":[]},{"value":"10303","label":"Student Device Purchase","selected":false,"children":[]},{"value":"10270","label":"Syneregtic","selected":false,"children":[]},{"value":"10204","label":"VPN","selected":false,"children":[]}]}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/656","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/656","calendarParams":{"firstDay":1,"date":"2025-12-08T21:24:03+1100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"c4f33ca1-26ac-3ac0-a28d-2969d26a0127","appLinkName":"System Confluence","appLinkUrl":"https://friendsschool.atlassian.net/wiki","spaceKey":"KB","spaceName":"Knowledge Base","spaceUrl":"https://friendsschool.atlassian.net/wiki/spaces/KB","isServer":false},"labels":[],"projectKey":"SD","serviceDeskId":4,"kbLinkDomainURLs":["https://friendsschool.atlassian.net","https://support.portal.friends.tas.edu.au"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4ODg3MmM1Mi03MzYwLTQ2OTQtYWQ4YS1hNGIxZjg5MDI5ZDMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjUxOTA2NDMsIm5iZiI6MTc2NTE4OTQ0MywiYW5vbklkIjoiYW5vbi11c2VyIn0.qIbpoBfZ0X0XC6sLw5hvpUQ_IROowJ1RG3bBacfLkt0","targetCollection":"upload-project-10005","endpointUrl":"https://api.media.atlassian.com","clientId":"88872c52-7360-4694-ad8a-a4b1f89029d3","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":5180621408602748,"updated":"2025-12-03T22:15:13.908034176Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[656],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":5180621408602748,"name":"Parent Account Assistance Form","submit":{"lock":false,"pdf":false},"templateFormUuid":"09f48ccc-be6e-4af7-9a49-338db90b51d0"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"b17e9631-0f13-40b6-b4b4-b4f5afc1b07a"},"content":[]},{"type":"paragraph","attrs":{"localId":"b17e9631-0f13-40b6-b4b4-b4f5afc1b07a"},"content":[{"type":"text","text":"Welcome to the Friends School IT portal. "}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":11},"layout":"default","localId":"f899cc22-ab71-4abd-924e-e14c0143a097"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":12},"layout":"default","localId":"b593a562-6cae-4614-b9dc-93259dd83793"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"7bbfa227-45f6-416b-92b4-7afe3f81d70a"},"content":[{"type":"text","text":"If you wish to update your contact information, including email address, mobile number, or preferred name, please contact the Friends School main reception. The team will be happy to assist you with your request."}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"1f0c26e1-c740-4f4b-88f4-f56b15d32b10"},"content":[{"type":"text","text":"Phone:","marks":[{"type":"strong"}]},{"type":"text","text":" (03) 6210 2200"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"21b5d22c-10f3-4096-8bd0-b8b2a8044d15"},"content":[{"type":"text","text":"Open Hours","marks":[{"type":"strong"}]}]}]}]},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"8a45f376-8a4e-42b6-91de-2997ffb3e388"},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"paragraph","attrs":{"localId":"d0491093-809b-43e2-a5e6-d28a6e838785"},"content":[{"type":"text","text":"Monday"}]}]},{"type":"tableCell","attrs":{},"content":[{"type":"paragraph","attrs":{"localId":"b6f64bb1-b542-48a8-80d9-137c5405e23a"},"content":[{"type":"text","text":"8:30 am–4:30 pm"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"paragraph","attrs":{"localId":"1d4838e3-5a8a-4e2f-97be-bd1821f7e549"},"content":[{"type":"text","text":"Tuesday"}]}]},{"type":"tableCell","attrs":{},"content":[{"type":"paragraph","attrs":{"localId":"f62e543a-6e16-48f1-b2cf-cc4b6f27ee3a"},"content":[{"type":"text","text":"8:30 am–4:30 pm"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"paragraph","attrs":{"localId":"de794182-c191-4173-9204-90b415fe6cec"},"content":[{"type":"text","text":"Wednesday"}]}]},{"type":"tableCell","attrs":{},"content":[{"type":"paragraph","attrs":{"localId":"70ff0f70-a89a-4668-ae71-ee1da2dc2a75"},"content":[{"type":"text","text":"8:30 am–4:30 pm"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"paragraph","attrs":{"localId":"d05023ef-72ba-4a87-9421-a929bdc098a0"},"content":[{"type":"text","text":"Thursday"}]}]},{"type":"tableCell","attrs":{},"content":[{"type":"paragraph","attrs":{"localId":"7b0dd0cd-b47a-45a9-81ea-61a95410b20b"},"content":[{"type":"text","text":"8:30 am–4:30 pm"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"paragraph","attrs":{"localId":"066f5bbe-0e49-4701-a2f8-6e976bb3833a"},"content":[{"type":"text","text":"Friday"}]}]},{"type":"tableCell","attrs":{},"content":[{"type":"paragraph","attrs":{"localId":"5cce20ae-b98d-488c-961c-57ceeebfc455"},"content":[{"type":"text","text":"8:30 am–4:30 pm"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"paragraph","attrs":{"localId":"f5e454e8-dd6f-4793-a388-5cb59aec9e6c"},"content":[{"type":"text","text":"Saturday"}]}]},{"type":"tableCell","attrs":{},"content":[{"type":"paragraph","attrs":{"localId":"96e7b2f8-688a-4c8f-b1f3-2d10afa9bd3c"},"content":[{"type":"text","text":"Closed"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"paragraph","attrs":{"localId":"d141fdef-1463-4558-bbaa-cb3f580cb60f"},"content":[{"type":"text","text":"Sunday"}]}]},{"type":"tableCell","attrs":{},"content":[{"type":"paragraph","attrs":{"localId":"b2315474-26f9-4538-aa1b-80dc0c360a69"},"content":[{"type":"text","text":"Closed"}]}]}]}]},{"type":"paragraph","attrs":{"localId":"70d2314a-bfca-4121-85d2-2de7ba3e995f"},"content":[{"type":"text","text":"Thank you for keeping your details up to date."}]},{"type":"paragraph","attrs":{"localId":"c5eb662b-2458-46fe-999c-b1d0059a32e4"},"content":[{"type":"text","text":"Kind regards,"},{"type":"hardBreak"},{"type":"text","text":"Friends School IT Team","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"fe7073b4-f4d1-482a-9617-425458ce4643"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"acaece19-27ff-4330-ad94-bfefbf48dae2"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"0e203331-3bbf-4e6e-9592-28be540f85d7"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"72f37565-879e-462d-87dc-e006041a2e1c"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"63ac0421-3bd5-4c24-bee4-f6af642e3713"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":7},"layout":"default","localId":"af5198ba-3871-4583-85fc-9473a3049ce7"}},{"type":"paragraph","content":[]}]}],"conditions":{"15":{"i":{"co":{"cIds":{"11":["11102","11103","11104"]}}},"o":{"sIds":["4"]},"t":"sh"},"13":{"i":{"co":{"cIds":{"11":["11105"]}}},"o":{"sIds":["2"]},"t":"sh"},"16":{"i":{"co":{"cIds":{"11":["11106"]}}},"o":{"sIds":["1"]},"t":"sh"},"17":{"i":{"co":{"cIds":{"11":["11102","11103","11104","11106"]}}},"o":{"sIds":["5"]},"t":"sh"},"14":{"i":{"co":{"cIds":{"11":["11102","11104","11106","11103"]}}},"o":{"sIds":["3"]},"t":"sh"}},"sections":{"4":{"name":"General type description","conditions":["15"]},"5":{"conditions":["17"]},"1":{"name":"Other type description","conditions":["16"]},"2":{"name":"Update Contact","conditions":["13"]},"3":{"conditions":["14"]}},"questions":{"12":{"type":"rt","label":"Please describe your issue here","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"4":{"type":"ts","label":"Mobile","description":"","validation":{"rq":true},"jiraField":"customfield_10549","questionKey":""},"11":{"type":"cm","label":"What assistance do you need today regarding your parent account?","description":"","validation":{"rq":true},"jiraField":"customfield_10977","questionKey":""},"2":{"type":"ts","label":"Last Name","description":"","validation":{"rq":true},"jiraField":"customfield_10120","questionKey":""},"7":{"type":"at","label":"Additional Information","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"3":{"type":"te","label":"Personal Email","description":"Please use the personal email address that is recorded in the school system.","validation":{"rq":true},"jiraField":"customfield_10548","questionKey":""},"6":{"type":"rt","label":"Please tell us more about the issue you are experiencing","description":"","validation":{"rq":false},"jiraField":"description","questionKey":""},"1":{"type":"ts","label":"First Name","description":"","validation":{"rq":true},"jiraField":"customfield_10119","questionKey":""}}},"uuid":"09f48ccc-be6e-4af7-9a49-338db90b51d0"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":5180621408602748,"updated":"2025-12-03T22:15:13.908034176Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[656],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":5180621408602748,"name":"Parent Account Assistance Form","submit":{"lock":false,"pdf":false},"templateFormUuid":"09f48ccc-be6e-4af7-9a49-338db90b51d0"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"b17e9631-0f13-40b6-b4b4-b4f5afc1b07a"},"content":[]},{"type":"paragraph","attrs":{"localId":"b17e9631-0f13-40b6-b4b4-b4f5afc1b07a"},"content":[{"type":"text","text":"Welcome to the Friends School IT portal. "}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":11},"layout":"default","localId":"f899cc22-ab71-4abd-924e-e14c0143a097"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":12},"layout":"default","localId":"b593a562-6cae-4614-b9dc-93259dd83793"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"7bbfa227-45f6-416b-92b4-7afe3f81d70a"},"content":[{"type":"text","text":"If you wish to update your contact information, including email address, mobile number, or preferred name, please contact the Friends School main reception. The team will be happy to assist you with your request."}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"1f0c26e1-c740-4f4b-88f4-f56b15d32b10"},"content":[{"type":"text","text":"Phone:","marks":[{"type":"strong"}]},{"type":"text","text":" (03) 6210 2200"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"21b5d22c-10f3-4096-8bd0-b8b2a8044d15"},"content":[{"type":"text","text":"Open Hours","marks":[{"type":"strong"}]}]}]}]},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"8a45f376-8a4e-42b6-91de-2997ffb3e388"},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"paragraph","attrs":{"localId":"d0491093-809b-43e2-a5e6-d28a6e838785"},"content":[{"type":"text","text":"Monday"}]}]},{"type":"tableCell","attrs":{},"content":[{"type":"paragraph","attrs":{"localId":"b6f64bb1-b542-48a8-80d9-137c5405e23a"},"content":[{"type":"text","text":"8:30 am–4:30 pm"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"paragraph","attrs":{"localId":"1d4838e3-5a8a-4e2f-97be-bd1821f7e549"},"content":[{"type":"text","text":"Tuesday"}]}]},{"type":"tableCell","attrs":{},"content":[{"type":"paragraph","attrs":{"localId":"f62e543a-6e16-48f1-b2cf-cc4b6f27ee3a"},"content":[{"type":"text","text":"8:30 am–4:30 pm"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"paragraph","attrs":{"localId":"de794182-c191-4173-9204-90b415fe6cec"},"content":[{"type":"text","text":"Wednesday"}]}]},{"type":"tableCell","attrs":{},"content":[{"type":"paragraph","attrs":{"localId":"70ff0f70-a89a-4668-ae71-ee1da2dc2a75"},"content":[{"type":"text","text":"8:30 am–4:30 pm"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"paragraph","attrs":{"localId":"d05023ef-72ba-4a87-9421-a929bdc098a0"},"content":[{"type":"text","text":"Thursday"}]}]},{"type":"tableCell","attrs":{},"content":[{"type":"paragraph","attrs":{"localId":"7b0dd0cd-b47a-45a9-81ea-61a95410b20b"},"content":[{"type":"text","text":"8:30 am–4:30 pm"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"paragraph","attrs":{"localId":"066f5bbe-0e49-4701-a2f8-6e976bb3833a"},"content":[{"type":"text","text":"Friday"}]}]},{"type":"tableCell","attrs":{},"content":[{"type":"paragraph","attrs":{"localId":"5cce20ae-b98d-488c-961c-57ceeebfc455"},"content":[{"type":"text","text":"8:30 am–4:30 pm"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"paragraph","attrs":{"localId":"f5e454e8-dd6f-4793-a388-5cb59aec9e6c"},"content":[{"type":"text","text":"Saturday"}]}]},{"type":"tableCell","attrs":{},"content":[{"type":"paragraph","attrs":{"localId":"96e7b2f8-688a-4c8f-b1f3-2d10afa9bd3c"},"content":[{"type":"text","text":"Closed"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"paragraph","attrs":{"localId":"d141fdef-1463-4558-bbaa-cb3f580cb60f"},"content":[{"type":"text","text":"Sunday"}]}]},{"type":"tableCell","attrs":{},"content":[{"type":"paragraph","attrs":{"localId":"b2315474-26f9-4538-aa1b-80dc0c360a69"},"content":[{"type":"text","text":"Closed"}]}]}]}]},{"type":"paragraph","attrs":{"localId":"70d2314a-bfca-4121-85d2-2de7ba3e995f"},"content":[{"type":"text","text":"Thank you for keeping your details up to date."}]},{"type":"paragraph","attrs":{"localId":"c5eb662b-2458-46fe-999c-b1d0059a32e4"},"content":[{"type":"text","text":"Kind regards,"},{"type":"hardBreak"},{"type":"text","text":"Friends School IT Team","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"fe7073b4-f4d1-482a-9617-425458ce4643"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"acaece19-27ff-4330-ad94-bfefbf48dae2"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"0e203331-3bbf-4e6e-9592-28be540f85d7"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"72f37565-879e-462d-87dc-e006041a2e1c"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"63ac0421-3bd5-4c24-bee4-f6af642e3713"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":7},"layout":"default","localId":"af5198ba-3871-4583-85fc-9473a3049ce7"}},{"type":"paragraph","content":[]}]}],"conditions":{"15":{"i":{"co":{"cIds":{"11":["11102","11103","11104"]}}},"o":{"sIds":["4"]},"t":"sh"},"13":{"i":{"co":{"cIds":{"11":["11105"]}}},"o":{"sIds":["2"]},"t":"sh"},"16":{"i":{"co":{"cIds":{"11":["11106"]}}},"o":{"sIds":["1"]},"t":"sh"},"17":{"i":{"co":{"cIds":{"11":["11102","11103","11104","11106"]}}},"o":{"sIds":["5"]},"t":"sh"},"14":{"i":{"co":{"cIds":{"11":["11102","11104","11106","11103"]}}},"o":{"sIds":["3"]},"t":"sh"}},"sections":{"4":{"name":"General type description","conditions":["15"]},"5":{"conditions":["17"]},"1":{"name":"Other type description","conditions":["16"]},"2":{"name":"Update Contact","conditions":["13"]},"3":{"conditions":["14"]}},"questions":{"12":{"type":"rt","label":"Please describe your issue here","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"4":{"type":"ts","label":"Mobile","description":"","validation":{"rq":true},"jiraField":"customfield_10549","questionKey":""},"11":{"type":"cm","label":"What assistance do you need today regarding your parent account?","description":"","validation":{"rq":true},"jiraField":"customfield_10977","questionKey":""},"2":{"type":"ts","label":"Last Name","description":"","validation":{"rq":true},"jiraField":"customfield_10120","questionKey":""},"7":{"type":"at","label":"Additional Information","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"3":{"type":"te","label":"Personal Email","description":"Please use the personal email address that is recorded in the school system.","validation":{"rq":true},"jiraField":"customfield_10548","questionKey":""},"6":{"type":"rt","label":"Please tell us more about the issue you are experiencing","description":"","validation":{"rq":false},"jiraField":"description","questionKey":""},"1":{"type":"ts","label":"First Name","description":"","validation":{"rq":true},"jiraField":"customfield_10119","questionKey":""}}},"uuid":"09f48ccc-be6e-4af7-9a49-338db90b51d0"},"linkedJiraFields":["customfield_10548","customfield_10119","customfield_10977","customfield_10549","description","customfield_10120"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}